Warren Peters

Warren Peters Navigates a Complex, Multi-staged Exchange Process: Working Within Organizational Realities

In trying to replace a direct report at his insurance company, Warren Peters ran into conflict with the more senior manager of his favored candidate. Warren had to decide whether to fight for his choice, and once he did, find a way to preserve his relationship while getting the result he wanted. Warren’s story illustrates these crucial principles of influence:

  • Resisting the impulse to attack when you are attacked 
  • Listening carefully to your opponents’ arguments to distill what is most important to them 
  • Persistence in the face of objection, using steady patience to meet objections 
  • Exiting gracefully when necessary 
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